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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A pop-up menu will show up. It offers in-depth info about all the actions that you can carry out on the given page. Each context menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive assortment of educational videos illustrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly find their way around our Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, check out our comprehensive Frequently Asked Questions section, which contains questions asked by real people and offers practical solutions. We constantly update our Frequently Asked Questions section with new entries so as to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can contact our fantastic team of support engineers available 24/7/365 and eager to assist you with any problem. Each trouble ticket you open will be responded to in less than 60 minutes (the average response time is only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com